The technician sent by Singtel could not install the mio tv last saturday, and he promised to send another technician to solve the installation problem on the coming monday.
Today is another saturday. Which means the person he promised to send is 5 days late. (and counting)
And so my mom forced me to dial Singtel hotline to clarify the problem.
Time: 3.25pm. Dialled hotline. "thank you for dialling singtel hotline bla bla bla... for singtel broadband enquiries please press 1. For singtel mobile enquiries please press 2. For singtel bills enquiries please press 3. For $#%$##%$^%^&%$ please press 4. and 5. and 6."
After the welcome story i pressed 0 -- the option for other enquiries because i think speaking to the customer care officer would be a better choice.
i was wrong. -.-
"For %$#%$ enquiries, please press 1 and 2 and 3 and 4...."
i pressed for quite a bunch of numbers, listened to their phone advertising while waiting to be served.
Time : 3.35pm
Finally an officer picked up the phone. Explained everything to him. Then he played some call-waiting music and told me that he will direct me to the mio tv department, as he is under mobile department. i agreed.
More call-waiting music follows. With some Singtel advertising contents.
Time : 3.40pm
Mio tv department officer picked up phone. Explained everything to her again. Same thing, played some call waiting music as she checked the status of out mio tv installation in the Singtel database. and she picked up the phone again. Requested me to repeat the whole situation again, because she forgot everything while she was checking the status. I repeated myself.
And again the call-waiting music. I guessed she's trying to reward me for my wonderful story.
poom. The officer says this matter is out of her department control and gave me Singtel's techinician hotline number. 1800-555-6000.
Time : 3.50pm
Dialled the number. "For #%$#%$#%$ press 1,2,3,4,5,6,7,....10000." An operator answered. AND. Explained everything to him again. and they checked the status again, checked my name and whatever particulars. this time was even worse. they wanted me to repeat my story sentence by sentence because they're typing a report.
and conclusion: they will call me back. Time now :4.00pm
and after this i spent 10 minutes arguing with my mom because she thought that i was chatting on phone with some friends -.-
Time: 4.10pm
One technician called. AND WANTS ME TO REPEAT EVERYTHING AGAIN. and bla bla bla. and bla bla. bla.
bla until 4.20pm.
he then arranged another appointment for me. Finally.
Hung up phone.
Time : 4.25pm.
whole process took 1 hour. maybe going down to the customer care centre personally is even faster than dialling the Singtel's hotline.
